Details
Skills
Excellent customer service and guest relations skills
Strong verbal and written communication
Effective teamwork and collaboration in diverse environments
Time management and multitasking under pressure
Quick problem-solving and decision-making
High attention to detail and service standards
Flexibility to adapt to changing schedules and guest needs
Upselling and cross-selling techniques to boost revenue
Conflict resolution and complaint handling with professionalism
Leadership potential and willingness to take initiative
Microsoft Word – Professional documentation and communication
Microsoft Excel – Data entry, scheduling, budgeting, and reports
Microsoft PowerPoint – Creating presentations for meetings/training
Microsoft Outlook – Email correspondence and calendar organization
Property Management Systems (PMS) – Basic knowledge of Opera, Protel, Cloudbeds
Point of Sale (POS) Systems – Experience with Micros, GAAP, or similar
Reservation Software – Exposure to tools like NightsBridge, ResRequest, or SynXis
Basic Social Media Skills – Promoting events or services online
Booking platforms – Familiarity with online systems for room and service reservations
Digital filing & record keeping – Organizing guest data securely and efficiecy
About
Here’s a concise summary of your professional life based on your background in hospitality:
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I am a dedicated hospitality professional with a Diploma in Hospitality Management and hands-on experience in guest service, food and beverage operations, and front desk support. I’ve worked in fast-paced environments where I developed strong customer service, communication, and teamwork skills. Trained by the Diageo Bar Academy, I also bring specialized knowledge in bartending and beverage service. I’m proficient in Microsoft Office and familiar with key industry systems like POS and reservation software. I am committed to delivering exceptional guest experiences and continuously growing within the hospitality industry.
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