Position Summary: To provide a maximum level of guest service through efficient guest registration, interdepartmental communication, and problem resolution. This position involves all front office activities as they relate to guest service and friendly communication with and between all departments.

DUTIES AND RESPONSIBILITIES

Provide guest services in a courteous and friendly manner.
Maintain the front desk as a communication center for the entire property and staff, with smooth, friendly, and efficient operations.
Register guests and maintain accurate guest information, including guest charges.
Provide accurate and complete operations according to The Gant policy.
Solve problems courteously and efficiently, and alert the appropriate supervisor for follow-through if necessary.
Process all mail, messages, and deliveries for guests and homeowners.
Keep the office clean and neat at all times, and monitor all work areas for safety and sanitation.
Have a working knowledge of the emergency and safety manuals to provide a safe environment. Know the safety and emergency procedures.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

The primary work area is the front desk, lobby, and office area.
Extensive computer and telephone operation.
Extensive contact with guests.
Fast-paced work environment with multi-tasked duties.
Assist bell staff with luggage deliveries if necessary.
Spend most of the day standing
Visual ability to read computer screens and switchboards.
Manual dexterity involved in typing, operating a PBX, and passing documents to guests over the front desk.

The Gant

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Front Desk Agent